{"id":4097,"date":"2025-10-28T09:16:19","date_gmt":"2025-10-28T09:16:19","guid":{"rendered":"http:\/\/www.cavemangrill.com\/?p=4097"},"modified":"2026-04-10T09:02:24","modified_gmt":"2026-04-10T09:02:24","slug":"assistance","status":"publish","type":"post","link":"https:\/\/www.cavemangrill.com\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"<style>.ast-single-entry-bannerxxx[data-post-type=\"post\"] {\njustify-content: center;\nmin-height: 11px!important;\nwidth: 100%;\npadding-top: 0;\npadding-right: 1em;\npadding-bottom: 1em;\npadding-left: 1em;\n}\n<\/style>\n\n\n\n<style>\n.site .ast-single-related-posts-container {\ndisplay:none;\n}\n<\/style>\n\n\n\n\t\t\t<div class=\"wp-block-uagb-post-grid uagb-post-grid  uagb-post__image-position-top uagb-post__image-disabled uagb-block-1392565b     uagb-post__items uagb-post__columns-3 is-grid uagb-post__columns-tablet-2 uagb-post__columns-mobile-1 uagb-post__equal-height\" data-total=\"1\" style=\"\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"uagb-post__inner-wrap\">\t\t\t\t\t\t\t\t<h2 class=\"uagb-post__title uagb-post__text\">\n\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/informations-sur-les-commandes\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Informations sur les commandes <span class=\"prd\">Exp\u00e9dition, Livraison &amp; Taxes<\/span><\/a>\n\t\t\t<\/h2>\n\t\t\t\t\t\t<div class='uagb-post__text uagb-post-grid-byline'>\n\t\t\t\t\t\t\t\t<time datetime=\"2025-11-06T08:53:37+00:00\" class=\"uagb-post__date\">\n\t\t\t\t<span class=\"dashicons-calendar dashicons\"><\/span>\t\t\t\t\tnovembre 6, 2025\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<span class=\"uagb-post__comment\">\n\t\t\t\t<span class=\"dashicons-admin-comments dashicons\"><\/span>\t\t\t\t\tAucun commentaire\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class='uagb-post__text uagb-post__excerpt'>\n\t\t\t\t\tBesoin d'aide pour l'exp\u00e9dition, la livraison ou la commande ? Consultez notre FAQ pour obtenir des r\u00e9ponses rapides ou contactez-nous directement pour b\u00e9n\u00e9ficier d'une assistance rapide et d'un service client pratique.\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uagb-post__text uagb-post__cta wp-block-button\">\n\t\t\t\t<a class=\"wp-block-button__link uagb-text-link\" style=\"\" href=\"https:\/\/www.cavemangrill.com\/fr\/informations-sur-les-commandes\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Plus<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"uagb-post__inner-wrap\">\t\t\t\t\t\t\t\t<h2 class=\"uagb-post__title uagb-post__text\">\n\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/faq-questions-frequentes\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">FAQ <span class=\"prd\">Questions sur Caveman Grill<\/span><\/a>\n\t\t\t<\/h2>\n\t\t\t\t\t\t<div class='uagb-post__text uagb-post-grid-byline'>\n\t\t\t\t\t\t\t\t<time datetime=\"2025-01-06T13:20:36+00:00\" class=\"uagb-post__date\">\n\t\t\t\t<span class=\"dashicons-calendar dashicons\"><\/span>\t\t\t\t\tjanvier 6, 2025\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<span class=\"uagb-post__comment\">\n\t\t\t\t<span class=\"dashicons-admin-comments dashicons\"><\/span>\t\t\t\t\tAucun commentaire\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class='uagb-post__text uagb-post__excerpt'>\n\t\t\t\t\tBesoin d'aide avec votre barbecue Caveman Grill ? Consultez notre FAQ pour obtenir des r\u00e9ponses rapides sur les commandes, l'exp\u00e9dition, l'installation et l'entretien, afin que vous puissiez vous concentrer sur la cuisson.\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uagb-post__text uagb-post__cta wp-block-button\">\n\t\t\t\t<a class=\"wp-block-button__link uagb-text-link\" style=\"\" href=\"https:\/\/www.cavemangrill.com\/fr\/faq-questions-frequentes\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Plus<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"uagb-post__inner-wrap\">\t\t\t\t\t\t\t\t<h2 class=\"uagb-post__title uagb-post__text\">\n\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/contact\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Contact<\/a>\n\t\t\t<\/h2>\n\t\t\t\t\t\t<div class='uagb-post__text uagb-post-grid-byline'>\n\t\t\t\t\t\t\t\t<time datetime=\"2025-07-17T13:46:21+00:00\" class=\"uagb-post__date\">\n\t\t\t\t<span class=\"dashicons-calendar dashicons\"><\/span>\t\t\t\t\tjuillet 17, 2025\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<span class=\"uagb-post__comment\">\n\t\t\t\t<span class=\"dashicons-admin-comments dashicons\"><\/span>\t\t\t\t\tAucun commentaire\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class='uagb-post__text uagb-post__excerpt'>\n\t\t\t\t\tOur team is always happy to answer your questions, including those about commercial use. Contact us and let&#8217;s explore the possibilities together!\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uagb-post__text uagb-post__cta wp-block-button\">\n\t\t\t\t<a class=\"wp-block-button__link uagb-text-link\" style=\"\" href=\"https:\/\/www.cavemangrill.com\/fr\/contact\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Plus<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div style=\"height:3vw\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"order\">Informations sur la livraison et la commande<\/h2>\n\n\n\n\t\t\t<div class=\"wp-block-uagb-post-grid uagb-post-grid  uagb-post__image-position-top uagb-post__image-enabled uagb-block-998fb415     uagb-post__items uagb-post__columns-3 is-grid uagb-post__columns-tablet-2 uagb-post__columns-mobile-1 uagb-post__equal-height\" data-total=\"1\" style=\"\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"uagb-post__inner-wrap\">\t\t\t\t\t\t\t\t<div class='uagb-post__image'>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/delais-de-livraison-transport-routier\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\" class='uagb-image-ratio-inherit'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.cavemangrill.com\/wp-content\/uploads\/international-delivery-mainfreight-dhl-1024x577.jpg\" class=\"attachment-large size-large\" alt=\"international delivery mainfreight dhl\" srcset=\"https:\/\/www.cavemangrill.com\/wp-content\/uploads\/international-delivery-mainfreight-dhl-1024x577.jpg 1024w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/international-delivery-mainfreight-dhl-300x169.jpg 300w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/international-delivery-mainfreight-dhl-768x433.jpg 768w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/international-delivery-mainfreight-dhl.jpg 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"uagb-post__title uagb-post__text\">\n\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/delais-de-livraison-transport-routier\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">D\u00e9lais de livraison<\/a>\n\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='uagb-post__text uagb-post-grid-byline'>\n\t\t\t\t\t\t\t\t<time datetime=\"2022-03-02T14:57:58+00:00\" class=\"uagb-post__date\">\n\t\t\t\t<span class=\"dashicons-calendar dashicons\"><\/span>\t\t\t\t\tmars 2, 2022\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<span class=\"uagb-post__comment\">\n\t\t\t\t<span class=\"dashicons-admin-comments dashicons\"><\/span>\t\t\t\t\tAucun commentaire\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class='uagb-post__text uagb-post__excerpt'>\n\t\t\t\t\tLes d\u00e9lais de livraison standard s'appliquent \u00e0 la plupart des destinations europ\u00e9ennes via le transport routier.\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uagb-post__text uagb-post__cta wp-block-button\">\n\t\t\t\t<a class=\"wp-block-button__link uagb-text-link\" style=\"\" href=\"https:\/\/www.cavemangrill.com\/fr\/delais-de-livraison-transport-routier\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Info<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"uagb-post__inner-wrap\">\t\t\t\t\t\t\t\t<div class='uagb-post__image'>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/comment-commander-des-barbecues-et-des-accessoires\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\" class='uagb-image-ratio-inherit'><img loading=\"lazy\" decoding=\"async\" width=\"908\" height=\"506\" src=\"https:\/\/www.cavemangrill.com\/wp-content\/uploads\/ordering-products-online-phone.jpg\" class=\"attachment-large size-large\" alt=\"ordering products online phone\" srcset=\"https:\/\/www.cavemangrill.com\/wp-content\/uploads\/ordering-products-online-phone.jpg 908w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/ordering-products-online-phone-300x167.jpg 300w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/ordering-products-online-phone-768x428.jpg 768w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/ordering-products-online-phone-18x10.jpg 18w\" sizes=\"auto, (max-width: 908px) 100vw, 908px\" \/>\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"uagb-post__title uagb-post__text\">\n\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/comment-commander-des-barbecues-et-des-accessoires\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Comment commander<\/a>\n\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='uagb-post__text uagb-post-grid-byline'>\n\t\t\t\t\t\t\t\t<time datetime=\"2025-11-06T09:40:48+00:00\" class=\"uagb-post__date\">\n\t\t\t\t<span class=\"dashicons-calendar dashicons\"><\/span>\t\t\t\t\tnovembre 6, 2025\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<span class=\"uagb-post__comment\">\n\t\t\t\t<span class=\"dashicons-admin-comments dashicons\"><\/span>\t\t\t\t\tAucun commentaire\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class='uagb-post__text uagb-post__excerpt'>\n\t\t\t\t\tCommandez vos produits en ligne, par e-mail ou par t\u00e9l\u00e9phone avec paiement sur facture. Vous pr\u00e9f\u00e9rez d'abord recevoir une offre personnalis\u00e9e ? Demandez un devis sur mesure \u00e0 notre \u00e9quipe.\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uagb-post__text uagb-post__cta wp-block-button\">\n\t\t\t\t<a class=\"wp-block-button__link uagb-text-link\" style=\"\" href=\"https:\/\/www.cavemangrill.com\/fr\/comment-commander-des-barbecues-et-des-accessoires\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Info<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"uagb-post__inner-wrap\">\t\t\t\t\t\t\t\t<div class='uagb-post__image'>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/expedition-pays-de-l-ue\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\" class='uagb-image-ratio-inherit'><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.cavemangrill.com\/wp-content\/uploads\/logistics-shipping-1-1024x576.jpg\" class=\"attachment-large size-large\" alt=\"shipping logistics\" srcset=\"https:\/\/www.cavemangrill.com\/wp-content\/uploads\/logistics-shipping-1-1024x576.jpg 1024w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/logistics-shipping-1-300x169.jpg 300w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/logistics-shipping-1-768x432.jpg 768w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/logistics-shipping-1-1536x864.jpg 1536w, https:\/\/www.cavemangrill.com\/wp-content\/uploads\/logistics-shipping-1.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"uagb-post__title uagb-post__text\">\n\t\t\t\t<a href=\"https:\/\/www.cavemangrill.com\/fr\/expedition-pays-de-l-ue\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Exp\u00e9dition &amp; Paiement<\/a>\n\t\t\t<\/h3>\n\t\t\t\t\t\t<div class='uagb-post__text uagb-post-grid-byline'>\n\t\t\t\t\t\t\t\t<time datetime=\"2022-03-02T14:59:18+00:00\" class=\"uagb-post__date\">\n\t\t\t\t<span class=\"dashicons-calendar dashicons\"><\/span>\t\t\t\t\tmars 2, 2022\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<span class=\"uagb-post__comment\">\n\t\t\t\t<span class=\"dashicons-admin-comments dashicons\"><\/span>\t\t\t\t\tAucun commentaire\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class='uagb-post__text uagb-post__excerpt'>\n\t\t\t\t\tExp\u00e9dition internationale des produits Caveman Grill. D\u00e9couvrez comment nous organisons une livraison rapide et fiable, y compris des informations sur la TVA, les droits de douane et les modes de paiement.\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uagb-post__text uagb-post__cta wp-block-button\">\n\t\t\t\t<a class=\"wp-block-button__link uagb-text-link\" style=\"\" href=\"https:\/\/www.cavemangrill.com\/fr\/expedition-pays-de-l-ue\/\" target=\"_self\" rel=\"bookmark noopener noreferrer\">Info<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Besoin d'aide pour l'exp\u00e9dition, la livraison ou la commande ? Consultez notre FAQ pour obtenir des r\u00e9ponses rapides ou contactez-nous directement pour b\u00e9n\u00e9ficier d'une assistance rapide et d'un service client pratique.<\/p>","protected":false},"author":1,"featured_media":4463,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[36],"tags":[],"class_list":["post-4097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-about-general"],"uagb_featured_image_src":{"full":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1.jpg",1600,900,false],"thumbnail":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1-150x150.jpg",150,150,true],"medium":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1-300x169.jpg",300,169,true],"medium_large":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1-768x432.jpg",768,432,true],"large":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1-1024x576.jpg",1024,576,true],"1536x1536":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1-1536x864.jpg",1536,864,true],"2048x2048":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1.jpg",1600,900,false],"trp-custom-language-flag":["https:\/\/www.cavemangrill.com\/wp-content\/uploads\/stand-trade-show-1.jpg",18,10,false]},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.cavemangrill.com\/fr\/author\/arthur\/"},"uagb_comment_info":0,"uagb_excerpt":"Need help with shipping, delivery, or ordering? Visit our FAQ for quick answers or contact us directly for fast support and hands-on customer service.","_links":{"self":[{"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/posts\/4097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/comments?post=4097"}],"version-history":[{"count":28,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/posts\/4097\/revisions"}],"predecessor-version":[{"id":5919,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/posts\/4097\/revisions\/5919"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/media\/4463"}],"wp:attachment":[{"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/media?parent=4097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/categories?post=4097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cavemangrill.com\/fr\/wp-json\/wp\/v2\/tags?post=4097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}